Return Policy

Last Updated: October 1, 2026

At Coffee Encanto, we want you to be satisfied with your purchase. If you experience an issue with your order, please contact us through our Contact Us page so we can assist you.

Returns

Eligible returns may be requested within 30 days of delivery, unless otherwise required by applicable law.

Products must meet the applicable return requirements to qualify for a return.

Coffee & Consumable Products

Because coffee is a consumable product, opened or used coffee products may not be eligible for return unless the product arrived damaged, defective, incorrect, or applicable law provides otherwise.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong product, please contact us as soon as possible through our Contact Us page.

We may request:

  • Your order number
  • A description of the issue
  • Photos of the product
  • Photos of the packaging

After reviewing the issue, we may offer an appropriate solution, which may include a replacement or refund where applicable.

Refunds

Once an approved refund has been processed, the refund will generally be issued to the original payment method.

The time required for the refund to appear in your account may depend on your payment provider or financial institution.

Exchanges

If an exchange is available for your order, please contact us before returning the product.

Non-Returnable Items

Certain products may not be eligible for return, including opened consumable products, unless required by applicable law or the product is defective, damaged, or incorrect.

Return Shipping

Unless otherwise required by applicable law or agreed by us, return shipping costs may be the responsibility of the customer.

How to Request a Return or Refund

To request a return or refund, please visit our Contact Us page and provide your order details along with information about the issue.

Please do not send products back without receiving return instructions first.

Contact Us

For questions about returns, refunds, or exchanges, please visit our Contact Us page.